Ordering, payment details, completion time, and receiving shipments:

The customer needs to choose a fabric, wood finish color, design, and size, and let us know if you're interested in other options, such as an optional higher back, puffy or firmer cushions, toss pillows, padded arm wraps, or an all-wood back. For our fabric section, see the link at the bottom of this page. For information about the other options, go back to our home page (linked at the bottom of this page), and also see the individual model pages (linked to near the top of the home page). Pricing information is shown at the bottoms of each of the separate pages that deal with our specific different models, but we will be glad to quote total pricing also (including delivery or shipping charges), in response to any inquiries. Please contact us by phone or e-mail with any questions, in what is admittedly a somewhat complicated decision process.

Payment details: Master Card, Visa, Discover and personal checks are accepted. We ask for only a 10 % deposit until we're ready to ship the product to you, or until you receive it. Personal checks help hold down our costs, and are appreciated. If you’re concerned about not receiving a product that satisfies you: Note that, if you pay by credit card, and if the seller allows return (which is specifically allowed in our "Satisfaction guarantee"; which you can read if you click here), Section 1666e of the Federal Consumer Credit Protection Act requires the seller to promptly issue a credit for the amount of the transaction. Even aside from any requirements, we would honor our satisfaction guarantee.

Credit card payments: Please note that you should call with credit card information, or write a note enclosed in an envelope sent via the U.S. Postal Service, rather than sending the information by e-mail, which is not secure.

Order completion time: We have usually been able to keep within a five-to-six-week period for completion of normal orders, in combination with our long-term options with 10% discounts. However, we are a small company and it's easy for a surge of orders to get us booked up beyond our normal completion period. This is especially likely to happen as the winter holiday season approaches. If you can plan farther in advance of your needs, especially late in the year, please do so. A surge of orders is also occurring as of July, 2007.

Receiving shipments of our furniture: If we deliver the furniture to you in our van (normally only in the northern-North Carolina-to-Boston region), we would arrange with you a particular time of day for delivery, and we would bring it in and assemble it. Otherwise, it would be shipped via UPS or trucking company, in disassembled form. (It will always have been pre-assembled in our workshop and inspected). If you receive it via common carrier, simple assembly is required; for information on this, click here.

Orders totalling over $2000, if not delivered, would normally be sent by trucking company (either Con-Way or possibly Southeastern Freight or one of Southeastern's affiliates; we have had excellent experience with both companies) and the company is expected to call the day before to set up a particular time of day for delivery to any residence. Orders totalling under $2000 would sometimes be sent by UPS, if they aren't delivered in our van. UPS has been at least 95% accurate in delivering on the day that we expect it to arrive at your door. And, if you request it, we will send you the tracking numbers after the furniture has been shipped out, allowing you to verify the day of arrival. However, UPS does not have any arrangements for their ground shipments to arrive at a particular time of day. If somebody can't be there to receive it, sometimes people leave a note on the door for the driver to leave the boxes inside a porch; also, they make delivery attempts on three successive days, if you estimate their usual time of arrival and miss on the first day or two. For a $50 additional charge, we can ship orders under $2000 via a trucking company that would call the day before delivering and would set up an approximate time of day for delivery.

To see information about our fabric selection, click here.

To return to the Comfy 1 home page, click here.