Ordering, payment details, completion time, and receiving shipments:

Preliminaries: The customer needs to choose a fabric, wood finish color, design, and size, and let us know if you're interested in other options, such as an optional higher back, puffy or firmer cushions, webbing suspension (for softer support), toss pillows, padded arm wraps, or an all-wood back. To go to our fabric section, see the link at the bottom of this page. For information about the other options, go back to our home page (linked at the bottom of this page), and also see the individual model pages (linked to near the top of the home page). Pricing information is shown near the ends of the separate sections that deal with our specific different models. But we will be glad to quote total pricing also (including moderate delivery or shipping charges), in response to any inquiries. Please contact us by phone or e-mail with any questions, in what is admittedly a somewhat complicated decision process.

Placing an order: Call or write in an e-mail or letter the specifics of what you're planning on purchasing, and indicate to where it should be delivered or shipped. We will do the calculations and get back to you shortly to make sure we are in agreement on the pricing. To make it an official order, we require a 10% deposit (see below for payment details). We will send you a paper copy of the order with all specifications in writing, for your confirmation and records.

Payment details and guarantee: Master Card, Visa, Discover and personal checks are accepted. The balance on the order is expected when we're ready to ship the product to you, or when you receive it (if we deliver it in our vehicle). Personal checks help hold down our costs, and are appreciated. If you’re concerned about not receiving a product that satisfies you: Note that, if you pay by credit card, and if the seller allows return (which we specifically allow in our Satisfaction Guarantee; which you can read if you click here), Section 1666e of the Federal Consumer Credit Protection Act requires the seller to promptly issue a credit for the amount of the transaction. Even aside from any requirements, we would honor our satisfaction guarantee.

This satisfaction guarantee is a very logical thing for us to offer, since it increases the customer comfort level, keeps us "on our toes," and costs us almost nothing to honor. (In ten plus years of offering it, the total returns have been two ottomans and a loveseat-sofa set that arrived damaged in 2001.) We greatly improved our packing after the damage problem, and refined our ottoman upholstering procedures after one of the ottoman returns. For businesses that are always open to improvement, probably no school teaches better or at lower cost than a satisfaction guarantee.

Credit card payments: Please note that you should call with credit card information, or write a note enclosed in an envelope sent via the U.S. Postal Service, rather than sending the information by e-mail, which is not secure.

Order completion time: We have usually been able to keep within a five-to-six-week period for completion of normal orders, in combination with our long-term option which allows a 10% discount. However, we are a small company and it's easy for a surge of orders to get us booked up beyond our normal completion period, in which case we would let you know that before you place an order. This is especially likely to happen as the winter holiday season approaches. If you can plan farther in advance of your needs, especially late in the year, please do so.

Receiving shipments of our furniture: If we deliver the furniture to you in our van (normally only in the northern-North Carolina-to-New-York-City-environs-to-southern-Pennsylvania-to-Blacksburg, VA region), we would arrange with you a particular time of day for delivery, and we would bring it in and assemble it. Otherwise, most orders would be shipped by trucking company, or possibly UPS or Fedex Ground for small orders. FineFit models will be essentially ready to use right out of the box. The other models, if you receive them via common carrier, will require simple assembly. (They will always have been pre-assembled in our workshop and inspected). They are genuinely relatively easy to assemble. The last problem we've heard about was from a 78-year-old grandmother a few years ago, who needed help with two of the bolts, and subsequently we started grinding the ends of the bolts to make them easier to start. For information about assembly required on models other than the FineFit model, click here.

When an order comes by trucking company, they would call to set up a particular time of day for delivery to any residence. Their expected day of arrival has been uniformly very accurate, and that has also been the case with UPS.

To see information about our fabric selection, click here.

To return to the Comfy 1 home page, click here.